Repairs at Headquarters Siemens
Обзор
We also offer repairs and regular maintenance at our repair center. The repair and maintenance services cover all the necessary measures for restoring faulty units as well as their functionality.
Following repair, a report will be generated and a comprehensive device test will be performed. The load machines of the series test bay can be used to perform these device tests and to create the repair test report.
When equipment is returned for repair, to save time, the following information should be specified in the accompanying letter.
1. Contact partner, with fax and phone number and, if possible, email address
2. Details of the device to be repaired: type, device number, quantity, article number, date of dispatch, requested date of return, date of failure
3. Type of fault determined (e.g. fault message output, transport damage, etc.)
4. Type of processing required for repair order (e.g. supply of replacement, repair, cost estimate, inspection only)
5. Additional information about the failure (e.g. failure pattern, ambient conditions, any available measurements or oscillographs).
In urgent situations, to allow the plant to be returned to operation as quickly as possible, we also offer a fast repair service.
If required, we would be pleased to provide the customer with a repair cost estimate.
If it is determined that a repair is uneconomical, the customer will be informed and the repair will be canceled. As an alternative, a new device will be offered.
For further information, please contact:
http://www.siemens.com/ld-service
Service at Headquarters
Tel. +49 (8531) 39-554
Fax +49 (8531) 39-569
Ответ от производителя может занять до 5 дней и более.
